Rob Mathieson
Articles
Recent activity by Rob Mathieson
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What is Certinia PSA?
Certinia PSA is a services management solution providing companies with the ability to manage their professional services teams, partners, and projects in real time. Certinia PSA unifies sales and ...
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What is Certinia Accounting & Finance?
Certinia Accounting & Finance is a comprehensive financial system that is natively built on the Salesforce CRM platform. Integrating your accounting systems into Salesforce makes many of your tasks...
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ION Support Services
This article describes the support services available.
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Service Level Agreements (SLA)
How quickly we will prioritise and respond to your service ticket.
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How do I submit a ticket?
Support Form Support Email
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How do I register for access to the support portal?
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How can I check the status of my tickets?
To see the status of your tickets, log into our support portal.
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How can I escalate a ticket?
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Why use Sage Intacct for Education?
Sage Intacct for Education is a modern, cloud-based accounting system that enables CFOs’ and finance teams to successfully scale Multi-Academy Trusts. 5 Reasons CFOs Love Sage Intacct for Educati...
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How to change a role in Zendesk
This video shows how you can change a users role in Zendesk.
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