James Childs
Activity overview
Latest activity by James Childs
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James Childs created an article,
How to add a Group in Zendesk
This short video shows you how to add a new group into Zendesk.
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James Childs created an article,
How to add an Organisation in Zendesk
This video shows how you can add an Organisation in Zendesk.
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James Childs created an article,
How to login to Zendesk as Agent or Admin
To login to your Zendesk dashboard, navigate to relevant URL, for example yoursubdomain.zendesk.com/access/normal. Enter your email address/user name and password then sign in. To reset your passwo...
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James Childs created an article,
What is Zendesk?
Zendesk provides a software as a service complete customer service solution. It offers a multi-channel service offering that allows you to connect with your customer in the service and support jour...
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James Childs created an article,
Zendesk Security Policy
Overview Zendesk helps customers maintain control of their privacy and data security in several ways. This is a brief overview of the key points, the link at the end will take you to a more in-dept...
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James Childs created an article,
Creating a Supplier Invoice in Sage Intacct
The steps below will take you through how to create a supplier invoice within the Accounts Payable module. Please note that in most cases, this is an action that should be carried out at entity le...
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James Childs created an article,
Creating a New Entity in Sage Intacct
The steps below will take you through creating and configuring a new entity. Go Company > Setup > Entities > Click Add in the top right corner of the screen. Enter the ID (this must a unique value...
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James Childs created an article,
Forgotten Password in Sage Intacct
The steps below will take you through how to unlock and reset a user’s password. Please note that only users with Admin privileges will be able to do this. If you wish to change security preferen...
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James Childs created an article,
Adding New Users to Sage Intacct
Please note that this process should only be followed by members of your admin group and that creating users can incur additional costs for the owner of the system. To create a user, please follow...
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James Childs created an article,
Sage Intacct Key Modules
Fixed Assets Intacct Fixed Assets enables you to easily add & track assets including serial numbers, warranty information and depreciation. Global Consolidations Includes advanced multi-entity su...
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