Zendesk Security Policy

Overview

Zendesk helps customers maintain control of their privacy and data security in several ways. This is a brief overview of the key points, the link at the end will take you to a more in-depth view of Zendesk’s Privacy Policy & Data Protection.

Data Security

Zendesk provides customers compliance with high security standards, such as encryption of data in motion over public networks, auditing stands (SOC 2, ISO 27001, ISO 27018, Distributed Denial of Service (“DDoS”) mitigations, and a Support team that is on-call 24/7.

Disclosure of Customer Service Data

Zendesk only discloses Service Data to third parties where disclosure is necessary to provide the services or as required to respond to lawful requests from public authorities.

Trust

Zendesk has developed security protections and control processes to help our customers ensure a secure environment for their information. Independent third-party experts have confirmed Zendesk’s adherence to high industry standards.

Data Hosting Locality

Customers who purchase the Data Centre Location Deployed Associated Service (“Data Centre Location Add-on”) have the ability to select the region (from the available Zendesk regional options) where the data centre which hosts their Service Data is located.

Access Management

Zendesk provides an advanced set of access and encryption features to help customers effectively protect their information. Zendesk does not access or use customer content for any purpose other than providing, maintaining and improving the Zendesk services and as otherwise required by law.

For more information on Zendesk’s Privacy and Data Protection visit https://www.zendesk.co.uk/company/privacy-and-data-protection/