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Service Level Agreements (SLA)

Rob Mathieson
Rob Mathieson
  • Updated 09 August 2023 15:40

How quickly we will prioritise and respond to your service ticket.

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  • Activating your Account, creating and amending your requests in Zendesk
  • ION Support Services
  • How to login to Zendesk as Agent or Admin
  • Service Level Agreements (SLA)
  • How do I register for access to the support portal?
  • How do I submit a ticket?
  • How can I check the status of my tickets?
  • How can I escalate a ticket?
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