The steps below will take you through how to unlock and reset a user’s password. Please note that only users with Admin privileges will be able to do this. If you wish to change security preferences such as the maximum sign-in attempts per day or the minimum password length, you can do this by going to Company > Setup > Company > Security Tab.
- Go to Company > Admin > User > Click Edit next to the user in question.
- If the user has attempted to login multiple times. Their account may have become locked. To resolve this, ensure that the user status is set to Active.
- Click Reset password. This will send out a reset password link to the user’s email.
- Click Save.