Forgotten Password in Sage Intacct

The steps below will take you through how to unlock and reset a user’s password.  Please note that only users with Admin privileges will be able to do this.  If you wish to change security preferences such as the maximum sign-in attempts per day or the minimum password length, you can do this by going to Company > Setup > Company > Security Tab.

1. Go to Company > Admin > User > Click Edit next to the user in question.
2. If the user has attempted to login multiple times. Their account may have become locked. To resolve this, ensure that the user status is set to Active.
3. Click Reset password. This will send out a reset password link to the user’s email.
4. Click Save.